Last updated: March 2026
At Hear Your Story, we understand that the stories you share are deeply personal. We are committed to protecting your privacy and ensuring your data remains secure and under your control.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use the Hear Your Story platform.
Hear Your Story is operated by Hear Your Story, LLC (“Hear Your Story,” “we,” “us,” or “our”).
We collect only the information necessary to operate and improve the Hear Your Story service.
When you use the service, you may provide:
This information is collectively referred to as User Content.
Payments are processed securely through Stripe. Your credit card number and payment details are sent directly to Stripe and are never stored on our servers.
We collect limited usage data to understand how the service is used and to improve performance. This may include:
Usage data is analyzed primarily in aggregated or anonymized form.
In the past 12 months, we may have collected the following categories of personal information:
| Category | Examples |
|---|---|
| Identifiers | Name, email address |
| User-generated content | Journal entries, photos, audio recordings |
| Internet activity | Page visits, feature usage |
| Device information | Browser type, device type, IP address |
| Commercial information | Purchase records related to journal access |
We collect this information solely to operate and improve the service.
We use your information to:
We do not sell personal information.
We use trusted third-party service providers to operate parts of the platform. Each provider receives only the minimum information necessary to perform its service.
We use Stripe to process payments. Payment information is transmitted directly to Stripe and is never stored on our servers. Stripe is PCI DSS Level 1 certified. Stripe Privacy Policy
We use Supabase to store account data, journal entries, and media files and to manage authentication. Data is stored using encryption both at rest and in transit. Supabase Privacy Policy
We use PostHog to collect usage data such as page views, feature usage, and error reports to improve the platform. PostHog may use cookies to distinguish users. You can control cookies through your browser settings. PostHog Privacy Policy
Audio recordings may be sent to OpenAI's Whisper API for transcription. OpenAI processes audio solely to generate transcripts and does not use API data to train models. OpenAI Privacy Policy
We use Resend to deliver transactional emails such as sign-in codes and service notifications. Resend Privacy Policy
Hear Your Story uses limited cookies and similar technologies to operate the service and understand usage.
Cookies may be used for:
You may disable cookies through your browser settings, though some features of the service may not function properly if cookies are disabled.
All content you create remains your intellectual property. Hear Your Story claims no ownership over your stories.
You may download your complete journal in multiple formats, including:
You may request deletion of your account and all associated data at any time by contacting privacy@hearyourstory.com. All data will be permanently removed within 30 days of a confirmed deletion request.
Your journal is private by default. You control if and when you share content with others. When you share content, it may be viewable by anyone with the link, including people who do not have a Hear Your Story account.
We retain user data only as long as necessary to provide the service.
Your data is retained while your account remains active and your journal access period is valid.
Each journal includes 1 year of full access, followed by a 30-day grace period for viewing and exporting data.
When an account deletion request is confirmed, associated data will be permanently removed within 30 days.
Hear Your Story operates in the United States. Your information may be stored and processed in the United States or other jurisdictions where our service providers operate.
By using the service, you consent to this transfer and processing of information.
Residents of California may have additional rights under the California Consumer Privacy Act. These rights may include:
Hear Your Story does not sell personal information.
To exercise your rights, contact privacy@hearyourstory.com.
Hear Your Story is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will delete it promptly.
This policy is intended to comply with the Children's Online Privacy Protection Act.
We use industry-standard security practices to protect your information, including:
While we take reasonable measures to protect your data, no internet service can guarantee absolute security.
We may update this Privacy Policy periodically to reflect changes to our practices or legal requirements.
When we make significant updates, we will:
Continued use of the service after updates constitutes acceptance of the revised policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us at privacy@hearyourstory.com